PRIVACY POLICY
Last updated: October 9, 2026
Panel Home Pro is operated by Josue Hernandez, a sole proprietor.
This Privacy Policy explains how Panel Home Pro collects, uses, stores, protects, and manages personal information provided through our website, forms, surveys, appointment scheduling tools, email communications, phone calls, and SMS messaging.
By using our website, submitting a form, requesting information, scheduling an appointment, or communicating with Panel Home Pro, you acknowledge that you have had the opportunity to review this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
– First and last name
– Phone number
– Email address
– Property address
– Information about the residential property
– Electricity usage information
– Utility bill information
– Appointment information
– Contact preferences
– Information submitted through forms and surveys
– Information provided during phone calls
– Information provided through email communications
– Information provided through SMS communications
We may also automatically collect technical information related to your use of our website, including:
– IP address
– Browser type
– Device type
– Operating system
– Pages visited
– Date and time of access
– Referring page
– Website interaction data
– Cookies
– Similar tracking technologies
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
– Respond to information requests
– Process solar-related inquiries
– Evaluate initial residential solar eligibility
– Coordinate appointments
– Confirm appointments
– Send appointment reminders
– Reschedule appointments
– Provide customer service
– Follow up on submitted requests
– Provide service-related information
– Communicate by phone
– Communicate by email
– Send SMS messages when appropriate consent has been provided
– Send promotional SMS messages when separate marketing consent has been provided
– Maintain internal business records
– Manage customer relationships
– Operate our CRM and automation systems
– Improve our forms
– Improve our website
– Improve the user experience
– Maintain website security
– Prevent fraud or abuse
– Meet legal and regulatory obligations
– Comply with telecommunications requirements
3. SMS OPT-IN AND CONSENT
Users may opt in to receive SMS messages from Panel Home Pro, operated by Josué Hernández, by voluntarily providing their phone number and selecting the applicable consent checkbox.
There are separate consent options for different types of SMS communications.
Users may consent to receive non-marketing SMS messages related to:
– Residential solar inquiries
– Solar evaluations
– Appointment confirmations
– Appointment reminders
– Appointment scheduling
– Appointment rescheduling
– Customer service
– Follow-up regarding submitted requests
– Service-related updates
Users may separately consent to receive marketing SMS messages related to:
– Residential solar information
– Promotions
– Special offers
– Service updates
– Marketing communications
SMS consent checkboxes are optional.
SMS consent checkboxes are not pre-selected.
Providing a phone number alone does not constitute consent to receive promotional SMS messages.
Consent to receive promotional SMS messages is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to opt out of SMS messages.
Reply HELP for assistance.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies.
These technologies may be used to:
– Operate the website
– Maintain website functionality
– Remember user preferences
– Measure website performance
– Analyze website activity
– Improve the user experience
– Maintain security
– Understand how visitors interact with forms and pages
Technical information collected through these technologies may include:
– IP address
– Browser type
– Device type
– Operating system
– Pages visited
– Time spent on pages
– Date and time of access
– Website interaction data
Users may manage or disable cookies through their browser settings.
5. DATA SECURITY
Panel Home Pro uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
– Unauthorized access
– Loss
– Misuse
– Alteration
– Unauthorized disclosure
– Accidental destruction
Security measures may include access controls, authentication, operational security practices, technology tools, and internal procedures.
No electronic transmission or storage system can guarantee absolute security.
6. USER RIGHTS
Depending on applicable law, users may request:
– Access to personal information
– Correction of inaccurate information
– Updates to personal information
– Deletion of eligible personal information
– Withdrawal from marketing communications
For SMS communications:
Reply STOP to opt out.
Reply HELP for assistance.
Privacy-related requests may also be submitted using the contact information listed below.
7. MOBILE INFORMATION AND SMS CONSENT
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Panel Home Pro does not sell or rent mobile phone numbers, SMS opt-in data, or SMS consent information for marketing or promotional purposes.
SMS consent information is used only to provide communications authorized by the user and to support the operation of the messaging service.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
– Respond to requests
– Manage appointments
– Maintain customer service records
– Maintain communication records
– Maintain consent records
– Meet legal obligations
– Meet regulatory obligations
– Resolve disputes
– Prevent fraud or abuse
9. CHILDREN’S PRIVACY
Panel Home Pro does not knowingly collect personal information from individuals under 18 for marketing or promotional purposes.
If we become aware that personal information from a minor has been collected improperly, we will take reasonable steps to remove it.
10. CHANGES TO THIS PRIVACY POLICY
Panel Home Pro may update this Privacy Policy when necessary to reflect:
– Legal changes
– Regulatory changes
– Operational changes
– Technology changes
– Changes to our services
Any updated version becomes effective when published on this website unless applicable law requires otherwise.
11. CONTACT INFORMATION
Panel Home Pro
Operated by Josué Hernández
Email:
andrey.consulting@panelhomepro.com
Phone:
+1 857-225-5150
Website:
Home
For SMS assistance:
Reply HELP
To stop SMS communications:
Reply STOP